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Shipping and returns policy

Caledonia Peptides

Last Updated: May 2026

This Shipping & Returns Policy applies to all purchases made through Caledonia Peptides. By placing an order through our website, you agree to the terms outlined below alongside our Terms and Conditions, Terms of Sale, and Research Use Policy.

1. Order Processing

Caledonia Peptides aims to process and dispatch orders as efficiently as possible. Orders are typically processed within 1–3 business days, excluding:

  • Weekends
  • Public holidays
  • Periods of high order volume
  • Circumstances outside our control

Orders may be subject to additional verification or compliance review before dispatch.

2. Shipping Services

We use trusted courier and postal services to deliver orders within the United Kingdom and, where permitted, internationally.

Available shipping options and estimated delivery times will be displayed during checkout where applicable. Delivery estimates are provided for guidance only and are not guaranteed.

3. Shipping Responsibility

Customers are responsible for ensuring that:

  • Delivery information is accurate
  • Shipping addresses are complete and correct
  • Local import regulations are understood and complied with

Caledonia Peptides accepts no responsibility for delays or failed deliveries caused by incorrect customer information.

4. Delivery Delays

While we aim to dispatch and deliver orders promptly, delays may occur due to:

  • Courier disruptions
  • Customs inspections
  • Severe weather
  • Postal service interruptions
  • Regulatory reviews
  • High seasonal demand

Caledonia Peptides is not liable for delays caused by third-party delivery providers or customs authorities.

5. International Orders

Customers ordering from outside the United Kingdom are solely responsible for:

  • Import compliance
  • Customs duties and taxes
  • Local regulatory restrictions
  • Product legality within their jurisdiction

We are not responsible for orders delayed, seized, refused, or destroyed by customs or regulatory agencies. International shipping charges are non-refundable once dispatched.

6. Risk of Loss

Risk of loss or damage transfers to the purchaser upon delivery to the address supplied during checkout. Customers should inspect deliveries promptly upon arrival.

7. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, you must contact Caledonia Peptides within 48 hours of delivery.

To assist with investigation and resolution, customers may be asked to provide:

  • Order number
  • Photographs of packaging and products
  • Description of the issue
  • Delivery details

Claims submitted outside the reporting window may not be eligible for review.

8. Returns Policy

Due to the specialised nature of laboratory research materials, returns are generally not accepted once products have been dispatched.

Returns may only be considered where:

  • The incorrect product was supplied
  • A verified fulfilment error occurred
  • The product arrived materially damaged

Products must remain unopened, unused, and in original condition where return approval is granted. Unauthorised returns may be refused.

9. Refunds & Replacements

Refunds, replacements, or store credits are issued solely at the discretion of Caledonia Peptides following review of the reported issue.

Approved refunds will typically be processed to the original payment method within a reasonable timeframe. Shipping costs may be non-refundable unless the error was caused directly by us.

10. Non-Returnable Items

For safety, compliance, and quality-control reasons, the following are generally non-returnable:

  • Opened products
  • Used products
  • Products stored improperly after delivery
  • International orders affected by customs actions
  • Orders delayed by courier services outside our control

11. Lost Shipments

If an order appears lost in transit, customers should contact us promptly.

We may investigate directly with the courier before issuing any refund or replacement. Orders marked as delivered by the courier may require additional evidence before claims are considered.

12. Refused Deliveries

Orders refused by the customer or returned due to failed delivery attempts may be subject to:

  • Restocking fees
  • Return shipping costs
  • Non-refundable shipping charges

Refund eligibility will depend on the condition of returned goods and the circumstances involved.

13. Policy Updates

Caledonia Peptides reserves the right to amend this Shipping & Returns Policy at any time without prior notice. Updated versions will be published on the website and become effective immediately upon publication.

14. Contact Information

For shipping enquiries, returns requests, or order support, please contact Caledonia Peptides through the official website contact page.